Shipping Policy – Arabian Gleam

Welcome to Arabian Gleam. We're committed to delivering your premium fragrances, skincare, and beauty products with speed, care, and reliability across the Kingdom of Saudi Arabia (KSA). Below is our detailed shipping policy to help you understand how we handle orders and deliveries.

1. Shipping Coverage

We currently deliver to the following:

📍 Kingdom of Saudi Arabia (KSA) – All major cities and regions

Note: We do not offer international shipping outside of KSA at this time.

2. Delivery Timeframe

🇸🇦 KSA Orders:
🚚 Estimated Delivery: 3–7 working days

Delivery times may vary based on product availability, courier load, weather, or national holidays.

3. Shipping Charges

  • 📦 Standard shipping fees are calculated at checkout based on the weight, quantity, and delivery location.

  • ✅ Free Shipping may be available on select promotions or minimum order values (as announced on our website or social media).

4. Order Processing

Orders are processed within 24–48 hours of confirmation (excluding weekends and official Saudi holidays).
Once your order is dispatched, you will be notified via WhatsApp, SMS, or email, along with tracking details (if available).

5. Cash on Delivery (COD)

💵 Cash on Delivery is available across Saudi Arabia.
Please make sure your contact information and address are complete and accurate to avoid delays.

6. Delivery Delays

While we aim for prompt delivery, certain situations may cause delays, such as:

  • Severe weather conditions

  • Public holidays

  • Incorrect or incomplete address details

  • Customs or regional courier disruptions

If you encounter any issues, don’t hesitate to contact our support team for assistance.

7. Wrong or Damaged Items

If you receive a wrong or damaged item, please notify us within 24 hours of delivery. We’ll gladly assist with a replacement or refund, depending on the situation.

8. Tracking Your Order

Tracking details will be shared via WhatsApp, call, or email (when available).
Some items, especially those shipped directly from a supplier or warehouse, may not include real-time tracking.

9. Need Help?

For any shipping-related questions or concerns, feel free to reach out:

📞 +966 537 354 478
📧 mydreem7866@gmail.com