Frequently Asked Questions (FAQ) – Arabian Gleam

Welcome to Arabian Gleam! Below are answers to some of the most common questions from our customers. If you need additional support, our team is always happy to help.

Q. Is shopping at Arabian Gleam secure?

A. Absolutely. We use industry-standard SSL encryption to protect your personal and payment details. All transactions are processed through trusted and secure payment gateways, and your data is handled only by authorized staff.
📧 If you have any concerns, contact us at mydreem7866@gmail.com.

Q. How do I place an order?

A. It's simple:

  1. Browse our collections: Fragrances, Skincare, and Beauty

  2. Click the product you love and tap “Add to Cart”

  3. Continue shopping or head to your Cart

  4. Click “Proceed to Checkout”

  5. Fill in your delivery details and choose your payment method

  6. Tap “Place Order” — you’ll receive a confirmation via WhatsApp or email

Q. Can I cancel my order after placing it?

A. Yes, but only within 1 hour of placing your order and if it hasn’t been processed or shipped.

You can cancel by:

  • Calling or WhatsApp us directly

  • Responding during the confirmation call before shipping

Q. What is your return policy?

A. We accept returns only under these conditions:

  • The item is damaged, defective, or incorrect

  • You contact us within 24 hours of receiving your order

  • The product is unused and in original packaging

➡️ Read our full Return & Refund Policy for complete details.

Q. How do refunds work?

A. Once a return is received and approved:

  • Refunds are processed within 5–10 business days

  • Issued via the original payment method or as store credit

  • For Cash on Delivery (COD), refunds are made via bank transfer or store credit

Q. How much does shipping cost?

A.

  • ✅ Free shipping within Saudi Arabia on eligible orders

  • 📦 Standard shipping fees are calculated at checkout based on location and order weight

Q. Which courier companies do you use?

A. We work with reliable shipping partners such as Aramex, SMSA Express, and DHL depending on your location and product type.

Q. What is the delivery timeline?

A.
🇸🇦 Saudi Arabia Orders: 3–7 business days
Delivery time may vary based on your location, courier availability, and stock status.

Q. What if the product I want is out of stock?

A. If an item is sold out, we can:

  • Arrange a pre-order, or

  • Notify you when the item is back in stock

Just contact our team and we’ll be happy to assist.

Still Need Help?

No worries! We’re here to support you anytime.

📞 +966 537 354 478
📧 mydreem7866@gmail.com